Frequently Asked Questions

Q: What can I use the gift card for?
A: The Carolina Inn gift card can be used for a dining experience in our award-winning Crossroads Chapel Hill Restaurant and Bar, Pittsboro Street Provisions, hotel accommodations or for merchandise located in our Carolina Inn gift shop.

Q: Is there a minimum dollar amount or quantity of gift cards I am required to purchase?
A: You can purchase as many gift cards as you would like in whatever denomination is best for you. 

Q: Is there an expiration date on gift cards?
A: Gift Cards will expire 4 years after your purchase.

Q: What are the restrictions on gift cards?
A: Gift cards are not credit or debit cards and have no implied warranties. Card is redeemable for purchases only. Unused value remains on card and cannot be redeemed for cash. The Carolina Inn is not responsible for lost, stolen or damaged cards or any unauthorized use.

Q: What are the restrictions on Christmas in July, Cyber Monday and Holiday Gift Card Promotion gift certificates?
A: Certificates may be used towards stays at The Carolina Inn, dining at Crossroads Chapel Hill, in our grab-and-go market Pittsboro Street Provisions, and in the Gift Shop. Must be redeemed for full cash value. No form of reimbursement will be given on any unused portion of the certificate. Certificates are not valid during special events, on major holidays or for group bookings. May not be redeemed for cash, and are non-replaceable if lost, stolen or damaged. Can be used at one time up to $100 maximum. Other terms and conditions may apply.

Q: Is shipping and handling included with my order?
A: Pricing for the Kingsdown Mattress Set include shipping and handling within the continental U.S, and takes 2 - 4 weeks to process. All other products sold in the e-store do not.

Q: How is my order shipped?
A: Orders are shipped Monday through Friday via FedEx. Please provide a physical shipping address. We are unable to ship to a P.O. Box. Orders placed after 10 a.m. on Friday will be processed the following business day. Please allow 48 hours for processing and shipping.

Q: Can my order be shipped internationally?
A: At this time, we only ship within the continental U.S.

Q: What is your return policy?
A: Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser.

Please Note: Mattresses are made to order and not returnable. Gift cards are non-refundable and non-replaceable.

For items being sent to our Returns Department please be sure to insure and track your package. This service is offered by USPS, UPS, FedEx and other carriers. Please include a note with your instructions, address, email address and daytime phone number along with your sales receipt, and send to:

The Carolina Inn
Attn: Returns Department
211 Pittsboro Street
Chapel Hill, North Carolina 27516

Q: Who do I contact if I have more questions?
A: Email or call 919.933.2001 for additional assistance.